MARCH 30, 2023/--Medallia the global leader in customer and employee experience, announced that it has been certified by Fair Pay Workplace (“FPW”) for its effort to create sustainable fair pay in the workplace.

Built by leading independent industry experts across academia and business, the basis for FPW certification is a transparent and trusted set of rules and standards of measurement to differentiate organizations dedicated to true pay equity. Medallia worked with Fair Pay Workplace to review and independently verify the steps it is taking to achieve true equal pay across gender, race, and the intersection of gender and race.

“Medallia has invested in pay equity for many years, and we are so proud to be the first experience management company to be Fair Pay Certified,” said Lauren Jackman, SVP, Global Diversity, Equity, Inclusion & Belonging at Medallia. “All employees deserve to have a fair and equitable experience at work, and we know equitable pay is a central part of that mission.”

Medallia made its first public commitment to equal pay by signing the Glassdoor Equal Pay Pledge in 2017. In 2019, the company became one of 13 inaugural signatories to the California Pay Equity Pledge. The California Equal Pay Pledge is a partnership between the Office of the First Partner, the California Commission on the Status of Women and Girls, and the California Labor and Workforce Development Agency to turn the strongest equal pay laws in the nation into the smallest pay gap in the nation.

In 2022 Medallia published its first UK Gender Pay Gap report. Medallia partnered with Fair Pay Workplace to fulfill pay equity commitments and ensure the method of analysis could be reviewed and validated by a third party to create confidence, trust, and transparency for employees, the general public, and stakeholders.

“When companies claim to have achieved pay equity on their own, there is no way of verifying whether they took the optimal steps to do so or will be consistent with their efforts over time,” said Zev Eigen, Ph.D, Co-Founder of FPW. “We set out to establish and uphold standards to ensure that when organizations claim achievement of pay equity, they can stand behind their actions with sound methodologies and best practices to maintain and promote ongoing equity.”



About Medallia

Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As the No. 1 enterprise experience platform, Medallia Experience Cloud is the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media, and corporate-messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities, and drive revenue-impacting business decisions, providing clear and potent returns on investment.

About Fair Pay Workforce

Fair Pay Workforce is to dismantle pay disparities based on gender, race and their intersection using a set of transparent Rules and Standards developed by independent experts. At our core, we are champions of equal pay for equal work.